1. Introduction
Pawan Mate Education ("we", "our", "us") is committed to protecting the privacy of all students, parents, and visitors who use our website, mobile application, and services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
By accessing our website or using our mobile application, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
When you register or use our services, we may collect the following personal information:
- Full name
- Mobile phone number
- Email address (if provided)
- Educational details such as university, branch, and year of study
- Device ID and device information for secure access
2.2 Usage Information
We automatically collect certain information about how you use our services:
- Courses you browse, request access to, or enroll in
- Video lectures you watch and your progress within each course
- Live class participation history
- Study materials and notes you access
- App usage patterns and interaction data
2.3 Information You Provide Voluntarily
When you contact us for support, request course access, or communicate with us through WhatsApp, phone, or email, we may collect the information you choose to share with us.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your student account
- To process and manage your course access requests
- To grant you access to enrolled courses, video lectures, and study materials
- To enable participation in live online classes
- To track your learning progress and provide personalized recommendations
- To send you important notifications about classes, courses, and updates
- To verify your identity and secure your account
- To improve our services, content, and user experience
- To respond to your inquiries and provide customer support
4. No Online Payments
Important: We do not accept any online payments through our website or mobile application.
Our payment system is completely offline. When you request access to a course, you are only submitting a request for enrollment. All payments are handled offline through:
- Direct bank transfer
- Cash payment at our coaching center
- UPI transfer arranged directly with our team
- Any other offline payment method agreed upon with Pawan Sir
We do not collect, process, or store any credit card numbers, debit card numbers, bank account details, UPI IDs, or any other financial payment information through our app or website. All financial transactions occur outside of our digital platforms.
5. Data Storage & Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
- All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
- Access to your account is protected through OTP (One-Time Password) verification
- Your device is linked to your account to prevent unauthorized access
- We regularly review and update our security practices
6. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service Providers: We may share necessary information with trusted service providers who help us deliver our services, such as Zoom for conducting live classes.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
- With Your Consent: We may share information when you have given us explicit consent.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to inaccurate or incomplete information.
- Deletion: You can request deletion of your account and personal data.
- Withdrawal of Consent: You can withdraw your consent for data processing at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
8. Children's Privacy
Our services are intended for students pursuing Polytechnic, Diploma, and Degree Engineering programs. We do not knowingly collect personal information from children under the age of 13. If you believe a child under 13 has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
9. Cookies & Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and to understand how visitors use our site. We may use analytics tools to collect aggregated, non-personal information about website traffic and usage patterns.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: